FREE SHIPPING ON ALL ORDERS OVER £100

COVID UPDATE: We are currently doing whatever we can to maintain normality at French Fashion House with orders being sent within the below time frame, emails and customer service will also be responded to & resolved as quickly as possible! Please note that we will not be accepting any returns at this time due to the current situation.  

 

DELIVERY OPTIONS​

We use a tracked Royal Mail service for all orders:

Standard UK & ROI Delivery:

5-6 Working Days - £4

Click & Collect (From Bonnie & Clyde Boutique, Loughton, Essex):

Next Working Day - Free

Rest Of World Delivery:

10-14 working days - £10

If parcels are not picked up from local post offices customers will incur a charge for items to be re-sent. Refunds, for this reason, are not accepted. 

We deliver to the following countries and regions outside of the UK:  Andora, Austria, Australia, Azores, Balearic Islands, Belgium, Brazil, Canada, Canary Islands, Corsica, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Hong Kong, Iceland, Irish Republic, Italy, Japan, Latvia, Liechtenstein, Luxembourg, Madeira, Malaysia, Malta, Monaco, Netherlands, New Zealand, Portugal, Singapore, Spain, Switzerland, Sweden, and the USA.

We can not be held responsible for any shipping delays caused by the carrier or the destination customs department.

Please note that any import duty and taxes incurred for shipping to certain countries are the responsibility of the customer.

PERSONALISED ITEMS

Personalized items including Say my Name Necklaces and My Name Bags can take up to 6-8 weeks to be delivered, please also note these items are non-refundable.

RETURNS​ POLICY 

We do not accept returns or exchanges due to hygiene reasons so please make sure you are 100% happy when making your purchase. All product imagery of our styles is a true representation of how they look in real life. 

In the event that your order is damaged, we will then be more than happy to organise an exchange for the same style.

We offer a 28-day warranty on all orders, however our styles are delicate and dainty so it is important to look after them with care. We are not able to cover cost for styles that have been damaged through wear and tear, sun exposure or tarnishing through the use of perfumes and lotions. Damaged goods can be sent in to be looked at after 28 days but customers will need to pay P&P for goods to be sent back. 

If on the rare occasion your item arrives in a faulty state, we will of course be happy to offer a repair or replacement. 

CARE INFORMATION 

French fashion house jewelry is created with love using the best quality materials and semi-precious stones. No product will be the same and each item will have its own uniqueness from due to being handmade. Our products are lead and nickel free. The metals will naturally tarnish over time but this is not a fault in the product. The best way to ensure your product stays in the best condition would be to store the item in a cool dry place. 

DATA PROTECTION POLICY 

Here at French Fashion House, we take your privacy very seriously and do our best to adhere to the highest standards of data protection.

We aim to adhere to the General Data Protection Regulations (GDPR) which becomes enforceable on 25th May 2018.

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