FREE SHIPPING ON ALL ORDERS OVER £100
We use a tracked Royal Mail service for all orders:
Standard UK & ROI Delivery:
5-6 Working Days - £4
Click & Collect (From Bonnie & Clyde Boutique, Loughton, Essex):
Next Working Day - Free
Rest Of World Delivery:
10-14 working days - £10
If parcels are not picked up from local post offices customers will incur a charge for items to be re-sent. Refunds, for this reason, are not accepted.
We deliver to the following countries and regions outside of the UK: Andora, Austria, Australia, Azores, Balearic Islands, Belgium, Brazil, Canada, Canary Islands, Corsica, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Hong Kong, Iceland, Irish Republic, Italy, Japan, Latvia, Liechtenstein, Luxembourg, Madeira, Malaysia, Malta, Monaco, Netherlands, New Zealand, Portugal, Singapore, Spain, Switzerland, Sweden, and the USA.
We can not be held responsible for any shipping delays caused by the carrier or the destination customs department.
Please note that any import duty and taxes incurred for shipping to certain countries are the responsibility of the customer.
Personalised items including Say my Name Necklaces and My Name Bags can take up to 6-8 weeks to be delivered, please also note these items are non-refundable.
We do not accept returns or exchanges due to hygiene reasons so please make sure you are 100% happy when making your purchase. All product imagery of our styles is a true representation of how they look in real life.
In the event that your order is damaged, we will then be more than happy to organise an exchange for the same style.
We offer a 28-day warranty on all orders, however our styles are delicate and dainty so it is important to look after them with care. We are not able to cover cost for styles that have been damaged through wear and tear, sun exposure or tarnishing through the use of perfumes and lotions. Damaged goods can be sent in to be looked at after 28 days but customers will need to pay P&P for goods to be sent back.
If on the rare occasion your item arrives in a faulty state, we will of course be happy to offer a repair or replacement.
French fashion house jewellery is created with love using the best quality materials and semi precious stones. No product will be the same and each item will have its own uniqueness from due to being handmade. Our products are lead and nickel free. The metals will naturally tarnish over time but this is not a fault in the product. The best way to insure your product stays in the best condition would be to store the item in a cool dry place.
DATA PROTECTION POLICY
Here at French Fashion House, we take your privacy very seriously and do our best to adhere to the highest standards of data protection.
We aim to adhere to the General Data Protection Regulations (GDPR) which become enforceable on 25th May 2018.
1. WEBSITE FUNCTIONALITY COOKIES
These cookies enable you to browse the website and use our features such as shopping baskets and wish lists.
2. WEBSITE ANALYTICS COOKIES
We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.
3. CUSTOMER PREFERENCE COOKIES
When browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.
By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future. If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.